Shipping options
✿ Free shipping for all orders $50 and over!
✿ Your order will be sent via rigid mailer to prevent damage.
✿ Orders are shipped from Mountain View, CA.
domestic orders (usa)
✿ USPS First Class Package Mail (usps tracking, 1-2 weeks)
international orders
✿ standard shipping (asendia tracking, 3-6 weeks)
✿ usps first class package mail (usps tracking, 3-4 weeks)
note on international orders!!!
✿ please see usps for information on current international shipping suspensions/disruptions.
✿ you will be responsible for any custom duties and VAT.
✿ I encourage international folks to make group orders to save on shipping costs (domestic too but especially international since it can get pricey if your order is under $50) ♡
processing time
✿ please allow 5-7 business days to process your order. I aim to ship orders out as fast as i can but I am only one person :')
returns and exchanges
✿ I do not accept returns or exchanges. however if your order arrives damaged, please don't hesitate to contact me at juliapeng.artist@gmail.com and I will be happy to help sort it out
✿ Please contact me within 24 hours if you would like to cancel your order
FAQ
✿ My package is missing - Unfortunately once I drop off your package to USPS, it's out of my control. Please work with USPS by providing them with your tracking number.
✿ There are missing/extra items in my package - Please contact me and I will get the missing items replaced for you! No need to return extra items :)
✿ Are you open for commissions? - I am currently not open for personal commissions. I am open to select commerical inquiries, so shoot me an email if you would like to discuss this!
✿ Can I get your artwork tattooed? Yes! I would highly recommend working with a skilled tattoo artist that can translate my art to cleaner lines (I think my work can be a little too messy if tattooed directly as-is). I would appreciate any tips if you decide to get my work tattooed :) (Venmo - @julia_peng). Please also send me your photos!